OPERATIONS EXPERT
20+ YEARS IN HEALTHCARE
Sometimes the problem isn’t paperwork. It’s operations.
Stretched team, high turnover, work falling through the cracks? I’ll find out why and fix it, with 20+ years of healthcare operations and a background in organizational psychology.
What changes when operations work.
Problems I fix every week, and what your clinic looks like after.
01
BEFORE
Front desk is drowning
Patients wait. Calls go unanswered. Staff burn out by noon.
↓
AFTER
Intake redesigned, handoffs owned
Clear intake flow, scripted handoffs, one owner per step.
02
BEFORE
Good people keep leaving
Constant rehiring, lost knowledge, morale sliding.
↓
AFTER
Retention built into the work
Real onboarding, defined roles, managers trained to lead.
03
BEFORE
Everything lives in someone’s head
One sick day and the whole clinic stalls.
↓
AFTER
SOPs your team actually uses
Written, simple procedures, trained and checked.
04
BEFORE
You’re running it all yourself
The owner is also scheduler, HR and IT.
↓
AFTER
A COO in your corner
KPIs, meeting rhythm and a team that runs without you.
START HERE · 2–3 WEEKS
Fastest results
Healthcare Operations Assessment
FROM$3,500scaled to your size
WHAT I EXAMINE
Staffing & workflows
Employee turnover
Scheduling
Patient intake
Communication
SOPs
Documentation
Operational bottlenecks
Leadership structure
KPIs
Revenue-impacting issues
YOU RECEIVE
A written 30/60/90-day improvement plan with clear priorities, owners and measures.
Fee credited toward a Fractional COO plan signed within 30 days.
Book an assessment
WHO I HELP
Is this you?
Behavioral & mental health clinics
ABA organizations
Home health agencies
Primary-care groups
Small medical practices
Healthcare startups
Healthcare nonprofits
Multi-location practices
Virtual & telehealth care
Community health centers
Diagnostics & imaging partners
Women’s health organizations
ONGOING LEADERSHIP
Fractional Healthcare COO
Senior operations leadership, part time. You get a seasoned COO without the full-time executive salary. From $3,000 / month.
10 HOURS / MONTH
Monthly leadership check-ins, KPI review and priority projects.
20 HOURS / MONTH
Hands-on workflow, SOP and team management support.
40 HOURS / MONTH
Embedded operations leadership for growth or turnaround.
Hiring & onboarding
SOP development
Performance management
Workflow redesign
KPI development
Leadership coaching
Organizational structure
Process improvement
Vendor management
Expansion planning
NEW SERVICESLAUNCH · TRAIN · LEAD
Opening, growing, or leading from afar? Start here.
NEW
LEADERSHIP TRAINING & COACHING
Stronger managers. Steadier teams.
Practical coaching for practice managers and team leads, grounded in healthcare operations and organizational psychology.
FROM$1,500for 3 sessions
Book a coaching consult
Three coaching sessions, 1:1 or small group
Built around your managers’ real challenges
Delegation, accountability & hard conversations
Retention-focused leadership habits
A written action plan after each session
Virtual, or in person in North Phoenix
NEW
CLINIC & PROGRAM LAUNCH
Open your doors ready.
Launching a new clinic, location or service line? I build the operations and compliance behind it, so you open on time, staffed and audit-ready.
Custom quotescoped to your launch
Plan your launch
Licensing, facility & regulatory setup
Policies, procedures & SOPs
Credentialing & payer enrollment
Hiring, onboarding & staff training
Intake, scheduling & workflow design
Compliance program live from day one
Go-live readiness review before you open
NEW
STARTUP TEAM TRAINING
Leadership out of state? Your team is covered.
For healthcare startups opening in Arizona with leadership based elsewhere. I train your local team in person and keep leadership informed, so the clinic runs the way you designed it.
FROM$15,000per team program
Plan your team training
On-site training for your Phoenix-area team
Role-based training: front desk, clinical support, billing
HIPAA, OSHA & compliance training, documented
SOPs & onboarding built for a remote-led team
Your eyes on the ground while leadership is away
Regular progress reports to out-of-state leadership
Follow-up check-ins after go-live
WORKFORCE OPTIMIZATION
Keep your best people. Get more from your team.
Turnover & retention strategy
Leadership development
Manager training
Employee engagement
Performance management
Onboarding
HEALTHCARE STARTUPS
Great idea. Now build the operation behind it.
SOPs & workflows
Hiring processes
Organizational structure
Training programs
KPIs & dashboards
Compliance from day one