When you work with me, you get both sides: a compliance expert and an operator who has run the day-to-day. I’ve spent 20+ years leading healthcare operations, from a single family-medicine practice to multi-state virtual care companies.
That means I already understand your day: credentialing and payer enrollment, claims and revenue cycle, the patient funnel, front desk and contact center, staffing and P&L. I’ve rolled out company-wide compliance and safety programs, secured state health department certification, and closed HIPAA gaps in credentialing, vendor BAAs and messaging access. I’ll bring that same experience to your organization.
Compliance only holds up when operations do, so I fix both together. You won’t get a binder that sits on a shelf. With Lean Six Sigma Black Belt rigor, I give you scorecards, SOPs and systems that replace firefighting — and I stay until they’re working.
Calmer audits. Steadier teams.
What clinic owners and administrators say after we’ve worked together.
“We walked into our state survey calm for the first time in years. Every binder, every log, every license was exactly where it should be.”
“Joi found the reason our front desk kept quitting in about two weeks. Six months later we haven’t lost a single person.”
“She built our SOPs, hiring process and compliance program before we saw our first patient. We launched ready, not scrambling.”